Job Details

Description

Nelson\Nygaard Consulting Associates is seeking a customer service-oriented and organized Program Coordinator to support the firm’s nationally recognized work in planning and program implementation for more equitable workplaces and livable communities. This unique position in the firm will be dedicated full-time at Seattle-Tacoma International Airport (SEA) to support SEA MOVES, the airport’s new employee transportation program.

About Nelson\Nygaard 

For more than 35 years, Nelson\Nygaard has led the transportation planning field with our values-driven approach. We’ve always been guided by the principle of putting people first—designing transportation systems for people, not just cars. This principle also extends to how we operate as a firm. We were founded by two women who believed in the benefits of a more egalitarian workplace, where leadership and creativity can blossom at all levels and where diversity is a core strength.

Today, we are 170 talented and dedicated people in 15 offices across the U.S. and Canada who continue to live by those values. What unites us at Nelson\Nygaard is our steadfast commitment to make the world more just, more sustainable, more connected, and more beautiful.

About SEA MOVES

The Port of Seattle is launching the SEA MOVES program at SEA Airport in early 2026. The program aims to reduce single occupancy vehicle commute trips and associated congestion at the airport, reduce transportation barriers for employees, make it easier for employers to recruit and retain employees, and improve access to job opportunities for the airport’s diverse workforce. SEA MOVES will function as the onsite Transportation Management Association, coordinating with the airport’s hundreds of employers and thousands of employees. The Program Coordinator position is an exciting opportunity to be part of the launch team and ongoing operations.

About You 

• You’re passionate about how transportation can make the world a better place. 
• You’re dedicated to delivering programs that make it easier for people to bike, walk, take transit, and share rides.
• You have innovative ideas about how to engage with people on the challenging topic of “commuting.”
• You’re patient, a good listener, and a natural problem solver.
• You have a positive, customer-service oriented, and can-do attitude.  
• You understand the connection between transportation and equity and are committed to incorporating equity, diversity, and inclusion into your work.
• You’re resourceful and detail-oriented.
• You don’t just find problems, you suggest solutions and take initiative.
• You actively seek new opportunities to deepen your skills.
• You bring energy and a commitment to your teams to do great work together. 

Responsibilities

The Program Coordinator will have the following responsibilities:

• SEA MOVES Help Desk: Staff the SEA MOVES help desk, providing customer-service support for employees across the airport and answering questions and providing resources related to transit access, transit passes, active transportation options, and carpooling.
• Transit Pass Program Support: Process and distribute transit pass cards; process employer transit pass invoices.
• Events, Competitions, and Outreach:Organize and staff transportation events; develop and market periodic commute competitions and campaigns in partnership with the SEA MOVES team; support employee outreach, including “walkabouts” around the airport to raise awareness of commute options.
• Program Monitoring:Track employee and employer engagement, program participation, and surveys. Support development of weekly, monthly, and quarterly report outs to leadership.
• Program Development: Work with the SEA MOVES team to develop and test new programs and commute campaigns.
• Other Administrative Duties: Support the SEA Moves program as needed, including data entry, data analysis, communications materials, printing, or other tasks to ensure we deliver the SEA MOVES program with excellence.

Requirements   

The successful candidate must meet the following requirements:

• The successful candidate must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
• A minimum of two years of experience in customer service, communications, data management, Customer Relationship Management (CRM) technology, marketing, administration, transportation planning, or related experience. 

The ideal candidate should also have:

• Excellent communication skills, including written and oral
• Proficiency with Microsoft Excel, Word, and PowerPoint
• An ability to learn and use new software, tools, and technology platforms, such as project management software and a Customer Relationship Management (CRM) system with ease
• Familiarity with transportation options in the Puget Sound  

Strong candidates will also have a passion for advancing equity through community-based efforts, including engagement with BIPOC communities, and will demonstrate an ability to work effectively with diverse communities. Candidates who are fluent in Amharic, Dari, Pashto, or Samoan will be reviewed favorably.

We are looking for someone who is customer-service oriented, personable, and interested in working hand-in-hand with employees.

Pay and Benefits

This is a full-time (40 hours per week) position contingent on Nelson\Nygaard’s contract with the Port of Seattle to manage the SEA Moves program. Nelson\Nygaard’s contract is currently in place for two years with the option to renew for up to five years. The position will be onsite at the SeaTac airport full-time, staffing the transportation window 7am-3pm Mondays through Thursdays and 7am-10am Fridays at minimum.

The pay range for the Program Coordinator is $26-$30/hour depending on experience.

Benefits include medical, dental and vision insurance, pre-tax transit and bicycling benefit, a 401k program, life insurance, paid parent leave, and paid time off.

Applying for the Position

To apply, please click on the 'Apply Online' link. Qualified and interested candidates must submit the following items:

• Cover letter
• Resume

https://recruiting2.ultipro.com/PER1007PWILL/JobBoard/b9e0921b-1230-465f-9436-edd64e872518/OpportunityDetail?opportunityId=9a948821-55ae-4d8d-82a2-3a2194cc44a4