DescriptionThe Sector Support Specialist serves as a customer service advocate for the system representing Alaska Airlines and its customers and employees. This role is responsible for developing solutions to eliminate negative impacts to both the operation and the guests during irregular operations. This role ensures the highest standards of customer service including an uncompromising commitment to safety within Network Operations Control (NOC) at Alaska Airlines. As an individual contributor, this role works as a part of a leadership team to provide real-time guidance to station and reservation personnel and manages customer operations activities for Alaska Airlines and its subsidiaries. Key Duties: Take initiative to develop solutions to minimize and/or eliminate real-time negative impacts to guests during irregular operations and provide support to the frontline. With limited direction from manager, work independently to manage the Extreme Flight Irregularity (EFI) program; follow guidelines provided by NOC leadership to ensure the guests and AS are supported system wide. Make recommendations on process and real-time guidance to train station and reservation personnel. Serves as the customer service advocate. Apply deep knowledge in procedure/operations of stations and reservation system-wide, while supporting Alaska Airlines policies and security directives.