• Title

  • The Courtyard Seattle Sea-Tac - SMERF Sales Manager

    This position is responsible for generating new business and maintaining existing clients/accounts.  Uses sales skills to drive revenue, maximize profit and ensure quality.

    • Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals.
    • Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels.
    • Develop and deliver account strategy relating to overall hotel performance.
    • Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Catering Yield processes.
    • Works on pricing and mix of business. Has understanding of market fluctuations and trends.
    • Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data.
    • Ensures integrity of sales data by documenting information in CI/TY on a daily basis. Utilizes sales tools such as Hoteligence®, reader boards and other market intelligence to drive business.
    • Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner.
    • Ensures effective communication of client needs from sales to appropriate operational departments.
    • Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
    • Utilizes available resources and adheres to CSM training policies.
    • Ensures all company, brand, and department specific training requirements are met.
    • Implements training philosophies and processes.
    • Responsible for effective self/workload management.
    • Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment.
    • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
    • Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed.
    • Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations.
    • Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
    • Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals.
    • Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships.      
    • Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels. Develop and deliver account strategy relating to overall hotel performance.  
    • Responsible for effectively managing Rooms and Catering revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Catering Yield processes.
    • Works on pricing and mix of business. Has understanding of market fluctuations and trends.
    • Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data.
    • Ensures integrity of sales data by documenting information in CI/TY on a daily basis.
    • Utilizes sales tools such as Hoteligence®, reader boards and other market intelligence to drive business.  
      Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner.
    • Ensures effective communication of client needs from sales to appropriate operational departments.
    • Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.   
    • Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met.    
    • Implements training philosophies and processes.
    • Responsible for effective self/workload management.      
    • Demonstrates clear written and verbal communication skills.
    • Promotes collaboration and positive, professional work environment.      
    • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures.
    • Must be flexible in work schedule as needed.
    • Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations.
    • Follows all CSM procedures for guest/associate incidents.      
    • Knowledgeable of hotel emergency procedures.

    Competencies/Skills Required: 3+ years of sales experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver’s license. Marriott experience preferred.

    Education: High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Delphi experience also desired.

    CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

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