BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20211117T220000Z DTEND:20211117T230000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:#WeGotThisWA Webinar Series: De-escalation Strategies DESCRIPTION:With the vax order in effect\, how are businesses responding to disgruntled customers? In collaboration with Seattle Metro Chamber (#WeGotThisWA Webinar Series)\, REACH King County invites businesses to join the conversation: De-escalation Strategies \n\n\n\nDe-escalation Strategies\n\nWednesday\, November 17\, 2021\n\n2:00 pm - 3:00 pm\n\nClick here for free registration\n\n\n\n \n\n\n\nDetails:\n\nWe want to help you and your staff feels confident enforcing COVID rules and policies with your customers\, like mask-wearing or proof of vaccination. This webinar will feature specific strategies and information that can help you develop skills in managing these interpersonal interactions at your business. Topics will include self-regulation during particularly challenging situations and verbal de-escalation methods that are anchored in best practices. \n\n\n\nOur presenter\, Andy Pisco\, is a Fellow with the National Anger Management Association and author of the Crisis Intervention Certification Handbook\, Best Practices for First Responders. He also founded the Psychiatric Emergency Response Team program within the State of Washington's care and services systems and has provided training\, in-services\, and presentations in Crisis De-Escalation to law enforcement professionals\, hostage negotiation teams\, crisis negotiation teams\, Fire/EMS personnel\, and psychiatric care and services professionals. \n\n\n\nIf you would like additional language support\, please email Leigh at leighj@seattlechamber.com with the language requested. This event will include live closed captioning via Zoom. X-ALT-DESC;FMTTYPE=text/html:With the vax order in effect\, how are businesses responding to disgruntled customers? \;In collaboration with Seattle Metro Chamber (#WeGotThisWA Webinar Series)\, REACH King County invites businesses to join the conversation: De-escalation Strategies
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\nDe-escalation Strategies
\nWednesday\, November 17\, 2021
\n2:00 pm - 3:00 pm
\nClick here for free registration
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\n \;

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\nDetails:
\nWe want to help you and your staff feels confident enforcing COVID rules and policies with your customers\, like mask-wearing or proof of vaccination. This webinar will feature \;specific strategies and information that can help you develop skills in managing these interpersonal interactions at your business. \; Topics will include self-regulation during particularly challenging situations and verbal de-escalation methods that are anchored in best practices. \; \; \;
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\nOur presenter\, Andy Pisco\, \;is a \;Fellow with the National Anger Management Association and author of the \;Crisis Intervention Certification Handbook\, Best Practices for First Responders. \;He also founded \;the Psychiatric Emergency Response Team program within the State of Washington&rsquo\;s care and services systems \;and \;has provided training\, in-services\, and presentations in Crisis De-Escalation to law enforcement professionals\, hostage negotiation teams\, crisis negotiation teams\, Fire/EMS personnel\, and psychiatric care and services professionals. \; \;
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\nIf you would like additional language support\, please email Leigh at leighj@seattlechamber.com with the language requested. This event will include live closed captioning via Zoom. LOCATION: UID:e.2591.4640 SEQUENCE:3 DTSTAMP:20260409T095019Z URL:https://www.seattlesouthsidechamber.com/events/details/wegotthiswa-webinar-series-de-escalation-strategies-4640 END:VEVENT END:VCALENDAR